The vast experience, resources and creativity of this talented group are committed to providing your operation with outstanding management support. ISSI’s structure and size allows us to be flexible with the location of our support staff and our each of our Board Members is cross-trained to step in for one another, if necessary, exemplifying the true spirit of teamwork!
Here’s a look at your regional team members and their individual responsibilities:
Steven J. Eisner – President and CEO
Years of Experience: 36+
Operational responsibility on a day-to-day basis, including strategic planning, budget development, and marketing for seven-system ancillary Support Service, Material Management, Material Management Information Systems Dietary Services, Environmental/Bio-Medical Engineering, Plant Maintenance, Facility Design, and successful integration with clinical ancillary services. System dollar responsibility - $123 million for acute care hospitals and medical groups.
Years with ISSI: 13
Responsibilities include:
- Accountable for overall performance/client relations
- Directs Executive Team
- Serves as Primary Contact for client and account directors
Nashwa Boctor – VP of Human Resources
Years of Experience: 20+
Nashwa joined Integrated Support Solutions, Inc. in 1996 as Vice President of Human Resources/Corporate Counsel. Nashwa assumes responsibility for all aspects of human resources for ISSI. Nashwa has experience in all aspects of the legal, restaurant and contract service industry. Nashwa is particularly effective in system development, program implementation, managing change with sensitivity, and team building.
Years with ISSI: 13
Responsibilities include:
- Serves as counsel to ISSI
- Provides oversight on employee relations issues
- Serves as a resource to account teams regarding human resource issues
Catherine Van Wert, R.N., M.B.A, Chief Operations Officer
Years of Experience: 27+
As a Senior Executive with over 27 years of experience in large scale facility operations, Cathy is responsible for the operation of our corporation. Actively participates in day-to-day operations, strategic planning, budget development and fiscal accountability for our facilities. Provides support as necessary to Vice-President of Contract Operations with account administration, transition planning and execution, interaction with our clients and contract negotiations. Reports to CEO
Years with ISSI: 1+
Responsibilities include:
- Contract Negotiations
- Performs Financial and Operational Audits
- Provides Support to the Vice President of Contract Operations
- Strategic Operations and Efficiencies Implementation
Robert Frank, FMP – Vice-President of Contract Operations
Years of Experience: 26 +
Direct field supervision of operations for ISSI accounts. Provides mentoring and support for account management, senior operational responsibility, project management. Provides direct interaction with account administrators. Guarantees the highest quality of output and services, the most efficient use of resources, and ensures a safe and sanitary work environment meeting all regulatory agency standards. Ensures that all accounts exceed required levels of compliance with all related governing and monitoring organizations such as OSHA, JCAHO, AOA, OBRA, CMS and the California Department of Public Health. Reports to CEO.
Years with ISSI: 11
Responsibilities include:
- Contract Compliance • Direction of Corporate Support Team
- Client Relations • Direction of Unit Management Team
- Primary Client Contact • Fiscal Responsibility
Conducts quarterly facility inspections to assure compliance with safety, sanitation and food handling practices, purchasing programs and recipe utilization.
Tamara Ehrlich – Director of Human Resources
Years of Experience: 7
Tamara ‘s extensive background in Human resources has provided us with the tools necessary to improve our employee relations, maintain compliance with the requirements of the County’s Living Wage Ordinance, benefits administration and payroll processing techniques. Her coaching and communication style promotes Manager and hourly employee morale, reduced absences and lowered worker’s compensation claims.
Years with ISSI: 3
Responsibilities include:
- Recruiting • Career Development
- Develop and Monitor Staff Training • Primary Contact/Human Relations
- Personnel File Record Retention • Management Performance Appraisal
- Team Building and Development • Compliance Human
- Meets quarterly with facility food service team to monitor human relations and compliance with HR policies and applicable law. Meets at least annually with facility or institution Human Resources Director, if appropriate. Provides or coordinates training programs for the facility, if appropriate. Will be the primary contact for any displaced applicants who are qualified for either management or hourly positions that may become available.
